Delivery & Returns

Shipping Methods

Currently shipping is via Royal Mail, tracked and signed for.

Returns & Exchanges

We offer a 14 day returns policy from the date of purchase - however, as a small, independent, sustainable business it really helps us if you can the item back to us as soon as possible so that we can offer it up online to give it a second chance of selling. Since we only have client’s pieces for a limited time we really appreciate customers working with us on this!  

If you would like to return an item please send post back to:

Matisa Market, Hill House, Woodbridge Road, Grundisburgh IP13 6UF

Once the item has been received, checked, confirmed that the original security tag is still in place, you will be refunded via the original payment method, minus the original shipping cost.